Elizabeth rang up in a panic for IT support, she had a deadline to meet. In 30 minutes she needed to deliver a project to the Board which she had been working on for weeks. It had just disappeared, she couldn’t find the folder she was using anywhere.
When we received the call we understood the urgency and logged onto her computer and found she had deleted it by accident. We were able to restore it from the server in a matter of minutes. Deadline saved, presentation went ahead as planned.
